Last updated: August 28, 2026

Teatro Marco respects your privacy and is committed to handling personal information responsibly and in accordance with the Philippine Data Privacy Act of 2012 and applicable privacy regulations.

This Privacy Policy explains what information we may collect when you use teatromarco.com, purchase tickets, communicate with us, or use our related services, and how that information may be used, stored, and shared.

1. Information We Collect

Depending on how you interact with Teatro Marco, we may collect information such as:

• Name
• Email address
• Mobile or telephone number
• Billing and order information
• Ticket, production, performance date, and showtime information
• Order number and payment status
• Invite Codes, promotional codes, or discount information used with an order
• Messages, inquiries, and other information you provide when contacting us
• Account information if you create an account on our website
• Technical information reasonably necessary for website operation, security, and fraud prevention

2. How We Use Your Information

We may use personal information when reasonably necessary to:

• Process ticket purchases and payments
• Issue order confirmations and e-tickets
• Verify tickets and facilitate admission to performances
• Communicate important information about your booked performance
• Respond to ticketing, venue, accessibility, discount, and customer service inquiries
• Process approved ticket changes, cancellations, or refunds
• Administer Invite Codes, discounts, promotions, and related ticketing programmes
• Maintain transaction and business records
• Protect our website, customers, and ticketing systems from fraud, abuse, or security threats
• Comply with applicable legal, accounting, regulatory, or administrative requirements

3. Payment Information

Online payments may be processed through PayMongo or another authorized payment service provider.

Payment providers may collect and process information necessary to complete your transaction under their own privacy and security practices.

Teatro Marco does not need to receive or store your complete card number, bank login, e-wallet credentials, or similar sensitive payment credentials in order to process your online ticket purchase.

4. E-Tickets & Ticketing Information

When you purchase a ticket, we use the information you provide to create your order, issue your e-ticket, communicate with you about your performance, and verify admission.

Information relating to your ticket may also be used to resolve order concerns, verify purchases, prevent duplicate or unauthorized ticket use, and administer ticket changes or refunds when applicable.

5. Invite Codes & Promotions

If you enter an Invite Code during Cart or Checkout, Teatro Marco may associate that code with your order in order to identify the actor, artist, or participating member whose invitation resulted in the ticket purchase and to administer related internal programmes.

We do not use an Invite Code to provide the participating artist with your payment credentials.

6. When We Share Information

We may share or allow access to personal information only when reasonably necessary for our operations, including with service providers that help us operate our website, ticketing, payments, communications, hosting, security, or related services.

These may include services associated with:

• Website hosting and administration
• WordPress and WooCommerce
• Ticket and event management systems
• Payment processing such as PayMongo
• Email and transactional communications
• Website security, maintenance, and technical support

If you purchase tickets through a separate third-party ticketing platform, that platform may independently collect and process information under its own privacy policy.

We may also disclose information when reasonably necessary to comply with applicable law, lawful requests, or to protect the rights, safety, and security of Teatro Marco, our customers, artists, staff, volunteers, or the public.

7. We Do Not Sell Your Personal Information

Teatro Marco does not sell your personal information to advertisers or unrelated third parties.

8. Marketing Communications

If you separately choose to receive marketing communications from Teatro Marco, we may use the contact information you provided to send announcements about productions, ticket sales, events, programmes, or other Teatro Marco activities.

Where consent is required, marketing communications will be sent based on that consent. You may unsubscribe or withdraw your consent through the method provided in the communication or by contacting us.

Transactional communications relating to an existing order, ticket, payment, schedule change, cancellation, or other necessary service information are separate from marketing communications.

9. Cookies & Website Technology

Our website may use cookies and similar technologies that are necessary for functions such as your shopping cart, checkout, account sessions, security, preferences, and website operation.

We may also use analytics or similar technologies to better understand how our website is used and improve its performance. Where required, additional cookies or tracking technologies will be managed in accordance with applicable consent requirements.

Some third-party services linked or embedded on our website may use their own cookies or technologies subject to their respective privacy policies.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including ticket fulfilment, customer support, transaction records, security, dispute resolution, and applicable legal, accounting, or regulatory requirements.

Information that is no longer required will be deleted, anonymized, or otherwise handled appropriately, subject to applicable requirements.

11. Security

Teatro Marco takes reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, online transaction, or electronic storage system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the information and services involved.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Be informed about the collection and processing of your personal information
• Request access to personal information relating to you
• Request correction of inaccurate or incomplete information
• Object to certain processing of your information
• Request erasure or blocking of information where applicable
• Exercise applicable data portability rights
• Withdraw consent where processing is based on consent
• File a complaint with the National Privacy Commission where applicable

Some requests may be subject to verification and limitations provided by applicable law, including situations where information must be retained for an existing transaction, contractual obligation, legal requirement, or legitimate claim.

13. Third-Party Websites & Services

Our website may contain links to third-party websites or services, including payment providers, ticketing platforms, maps, and social media platforms.

Those services operate under their own terms and privacy practices. Teatro Marco is not responsible for the privacy practices of independently operated third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, website, ticketing systems, privacy practices, or applicable requirements.

The latest version will be published on this page together with the date it was last updated.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, contact Teatro Marco through Facebook/Messenger or email us.

Teatro Marco
3F, 65 Maginhawa Street, Quezon City