Frequently Asked Questions
Everything you need to know before booking your tickets and visiting Teatro Marco.
Tickets
Do I need to print my e-ticket?
No. You may present your e-ticket directly from your phone at the Teatro Marco ticketing table.
What if I didn’t receive my e-ticket?
Please check your spam or junk folder first. If you still can’t find it, message us through Facebook/Messenger or email us. Please include the name and email address used for your order.
Can I change my show date or time?
Requests to move tickets to another performance are subject to availability and approval. Please contact us as early as possible through Facebook/Messenger or email us.
Are tickets refundable?
Tickets are generally non-refundable for changes of mind, scheduling conflicts, or failure to attend. If a performance is cancelled or materially changed, affected ticket holders will be contacted regarding the available options.
Can I buy tickets at the venue?
Door sales may be available depending on remaining ticket inventory. We strongly recommend booking online in advance as performances may sell out.
What payment methods are accepted online?
Available payment methods will be shown during checkout and are processed securely through PayMongo.
What is an Invite Code?
If an actor or participating artist invited you, you may enter their Invite Code during Cart or Checkout. This helps Teatro Marco identify whose invitation brought you to the show.
Can I avail of a Senior Citizen or PWD discount?
Yes. For applicable Senior Citizen and PWD discounts, please contact us before purchasing through Facebook/Messenger or email us.
Venue
Where is Teatro Marco?
Teatro Marco is located at 3F, 65 Maginhawa Street, Quezon City, beside Jess & Pat’s.
Is there parking available?
Teatro Marco does not have reserved parking. Street parking is commonly available along Maginhawa and nearby streets. Please park responsibly and avoid blocking driveways, gates, or access points.
Is there elevator access?
No. Teatro Marco is located on the 3rd floor and is accessible by stairs only. Guests who may need assistance are encouraged to contact us before their visit so we can provide available information and support.
Is seating reserved?
Seating is first-come, first-served, but all are guaranteed to be seated.
On Show Day
When should I arrive?
Doors open 30 minutes before showtime. We recommend arriving early for ticket verification and seating.
What happens if I arrive late?
Late admission is not guaranteed. Depending on the production, latecomers may only be admitted at an appropriate point in the performance.
What is the recommended audience age?
The show is recommended for audiences ages 13 and up.
Can I bring food or drinks inside?
Only food and drinks purchased from Teatro Marco may be brought inside the theatre.
Can I take photos or videos?
Photography, video recording, and audio recording during the performance are not allowed unless specifically authorized by Teatro Marco or the production.
Is smoking or vaping allowed?
No. Smoking and vaping are not allowed inside the theatre.
Are pets allowed?
Pets are not allowed inside the theatre, subject to applicable accessibility requirements.
Help
How do I contact Teatro Marco?
For ticket concerns, discounts, venue questions, or other assistance, message us through Facebook/Messenger or email us.
